we are a furniture brand who have come across an organizatio...

Prompt

we are a furniture brand who have come across an organization who is into hotel rental services and help in operation to various hotel owners. they have a issued one complete order with us of worth rs 5-6 lakhs of payment terms 50% advance and 50% before delivery. that was in November 2025-january 2026 the order was explicitly completed without any issues or problems incurred and we had a successful deal. the same company approached me Ashwin iyer business development head of the brand for another order with a summation of 3 orders and negotiated with me from April to july susceptibly making me downgrade my prices. the employee mr Prashant sardana issued approval to the accounts for only one of the total 3 order that was negotiated as a total order and over calls mentioned approved and confirmed. the official email from the accounts team stated confirmation only of m3m Gurugram pi while 2 other orders that were negotiated along with this for the Jaipur project were over calls confirmed but no email confirmation was given . effectively I mentioned to them over email the rates are only acceptable to us with respect to the total order being offered to us. further to this they made a vendor registration done again which clearly stated that no po no payment policy and the advances they paid were given to us on 30-31st July. since then to till date they haven't issue any po and the team keeps confirming over calls that they have confirmed order but don't issue any formal po or emails or messaged that can be an official confirmation. we already have advances of over 6,48,000 out of which half or more have been used for the works. there was a certain size issue in the order as well the tables that were required by them and mentioned over the mentioned Boq and the required as on site are also different, I am wanting to send a bill to them today with a formal cost incurred by us to hold the material that is made and the administrative costs incurred by us due their delay and onset delay of communication intentionally and not doing formal email communication nor giving any pos or any confirmation and keeping us liable for advances