make a study guide for: Communication and interpersonal ski...

Prompt

make a study guide for: Communication and interpersonal skills, including health literacy and numeracy, cultural competence • Patient interviewing, consultation, and interactions with the family (patient- centered communication skills) o fostering the relationship (eg, expressing interest) o information gathering (eg, exploring patient's reaction to illness) o information provision (eg, providing information about working diagnosis) o making decisions (eg, eliciting patient's perspectives) o supporting emotions (eg, effective discussion with difficult patients) o enabling patient behaviors (eg, education and counseling) • Use of an interpreter or surrogate